CAREERS

Sealand and West Chester Employment Park is a fantastic place to work, with excellent office buildings, a whole host of amenities and great city links – so why not take a step forward with your career and look at the current job vacancies on offer.

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Level 3 Information Communication Technician

Estio IT Apprenticeships - Unit 5 The Quad, Mercury Court, Chester CH1 4QP

Job Type : Trainee IT Technician
Salary : £14,000-16,000 DOE
Hours : 40
Closing Date : 2021-11-30

About the company:
Plan Ahead is a Planning Consultancy providing Project Planning, Project Controls and Dispute Resolution in the Construction and Engineering sectors throughout the UK. We are located across three sites including Bristol, Derby and our head office in Chester.

Brief job description:
Estio Training have an exciting new opportunity for a Trainee IT Technician with Plan Ahead, a Project Planning Consultancy based in Chester.
Job Description:

Working alongside our IT Technician you will be one of our go to people in the business to give support with installations, repairs and updates. You will also have the opportunity to become involved in key IT projects and processes, assisting in their development and improvement.

Your duties and responsibilities in this role will consist of:
– Maintaining frontline helpdesk support for staff throughout the business, providing hands on and remote support for phone, hardware and software queries.
– Configure new company phones with settings and apps for new users.
– Configure new computers with settings and software ready for allocation to users.
– Configure new computers with asset labels, theft protection and maintain hardware records.
– Undertake regular health checks on employees’ computers to maintain efficiency.
– Assist with installation and maintenance of office IT hardware setups and cabling.
– Assist with regular IT reports and meetings to the Managing Director.
– Provide one to one, group or snap video training on specific IT procedures or software.
– Assist Executive Assistant with admin procedures when necessary.

Qualifications:
• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:
• Have a keen interest in IT
• Be familiar with the Windows environment
• Excellent communicator able to deal with the end users wide range of queries

Personal qualities:
• Enthusiastic energy, keen to learn and improve
• Must be able to work as part of a team
• Be punctual and polite

Future prospects:
The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:
The Estio Training programme gives people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive technical training online. Whilst in the workplace, apprentices will also receive continual coaching, help and guidance from a dedicated team who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Information Communication Technician Standard with training in areas such as:
• Functional skills, Maths L2 and English L2
• Introduction to IT Support
• Stability and Resilience
• Testing and Problem Solving
• Introduction to Networks
• Security
• Cloud Systems
• Support Teams
• Specialism (Digital Communications, Network or Support)

Some of these modules will include an option to take an examination to receive a professional certificate.

Please contact [email protected] or call 01133 500 333